Comments on: Alitalia is Still Losing Money

By: Martine

Martine — Wed, 20 Jan 2010 01:53:48 +0000

I just flew Alitalia (Toronto Rome roundtrip) not realizing that it had such a bad reputation. My terrible experience drove me to the web to see if I was the only one who thought it was a horrible airline. Boy, I sure am not the only one! Short list of complaints: no ability to check in online or at a kiosk at airport; broken seat; same movies coming and going; scanty food; rude/non-existent customer service; 1.5 hour wait on the tarmac with no explanation; filthy bathrooms; long wait for luggage (but at least mine arrived!!). Last time I’ll ever fly the airline.

By: Robin

Robin — Tue, 29 Sep 2009 20:30:32 +0000

Thanks for what you said – it does make me feel better. It is a 777, new equipment from what I’ve been told so I am hoping at least for clean. We are flying back direct from Rome so I hope it will be ok. I am already packing a carry on with extra clothes anyway. Thanks, you guys are great. FYI – I did call Alitalia several times for certain info and everyone I spoke to on the phone was very nice and helpful, with the exception of one woman. I don’t pay much attention to that because I fly all the time and with US Air you can get the nastiest FA’s around. Thanks again

By: CF

CF — Tue, 29 Sep 2009 16:09:08 +0000

AZ Sufferer wrote:

@ CF: Are you replying from BA001?

Nope. I don't take that flight until the end of the week. But I couldn't do that anyway since there's no internet onboard. They will have mobile phone and text msgs via OnAir, but no US mobile carriers participate.

By: AZ Sufferer

AZ Sufferer — Tue, 29 Sep 2009 16:00:13 +0000

@ CF: Are you replying from BA001?

By: CF

CF — Tue, 29 Sep 2009 15:58:23 +0000

Robin wrote:

I am flying Alitalia this Weekend, my first time. Thought I was booking a Delta Flight with my credit card miles and just found out it is a code share with Alitalia – out of MIA. Quite nervous after reading so many negatives, anyone have anything positive to put me at ease??????? Please

Looks like it's a 777, so you should be good. You'll get there - it'll be fine! Definitely report back.

By: AZ Sufferer

AZ Sufferer — Tue, 29 Sep 2009 15:55:59 +0000

If it’s a 777 then it’s comfortable enough and far better than the Delta 767, even though the AZ interiors have seen better days. If you get the AZ 767 then… I’m sorry. If you’re connecting out of FCO pack a change of clothes in your hand luggage – just to be on the safe side!!

You’ll be fine though…

By: Robin

Robin — Tue, 29 Sep 2009 15:41:34 +0000

I am flying Alitalia this Weekend, my first time. Thought I was booking a Delta Flight with my credit card miles and just found out it is a code share with Alitalia – out of MIA. Quite nervous after reading so many negatives, anyone have anything positive to put me at ease??????? Please

By: stefano

stefano — Sat, 15 Aug 2009 21:15:07 +0000

Was sad a few months ago when I flew mxp-lhr with Lufthansa, landed at T2 (now T1 thanks God) and all the former alitalia signs and empty desks..by the way, lufthansa economy service on these routes is very good.

By: David

David — Sun, 09 Aug 2009 14:57:57 +0000

There’s an interesting free analysis of the Italian market publishe 2 days ago at
http://www.anna.aero/2009/08/07/italy-alitalia-still-dominant-on-domestic-routes-3rd-behind-ryanair-easyjet-on-intleu/

By: JAL loses $1 billion in second quarter at Special Deals

JAL loses $1 billion in second quarter at Special Deals — Sat, 08 Aug 2009 01:48:22 +0000

[...] $390 million loss during the same time? Even perennial money-loser Alitalia’s financial performance pales in comparison to Japan Airlines’ whopping $1 billion loss between the months of April [...]