Comments on: Volaris Lands in Los Angeles, First Destination North of the Border

By: jannely

jannely — Tue, 13 Mar 2012 23:31:40 +0000

HORRIBLE !!!!!!!! THIS IS THE WORST AIRLINE I EVER BEEN. THEY ADVERTISE SPECIAL OFFERS BUT CHARGE EVERYTHING ON THE LUGGAGE GIVEN YOU ALL KIND OF EXCUSES. THEY ARE HORRIBLE I WOULD NEVER RECOMEND IT

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Aitutaki & LAX’s New Service | Johnny Jet — Fri, 09 Mar 2012 20:35:47 +0000

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By: margarito

margarito — Tue, 07 Jun 2011 06:10:43 +0000

i would like to get information how to get airline tickets from lax to saltillo coahuila, or monterey mexico.

By: Charles

Charles — Wed, 24 Nov 2010 23:30:30 +0000

And what do you think of Interjet ?

By: Frances

Frances — Mon, 15 Nov 2010 18:59:28 +0000

As of now, I am totally convinced that I’m not flying with Volaris and will encourage friends and relatives to do the same. I am so beyond emotions because I can’t seem to get any help from this airline customer service. I just got back from our flight last night and feel exhausted from all the mishaps we endured with Volaris. First of all, we purchased the I want it all package since it offers getting back 100% credit guarantee if your flight is delayed and/or your baggage fails to be there when you get to your destination. Well, both things happened to us and can’t get anywhere or any info as to whether I can get this credit back. I just called Volaris and have to do another follow up call because they have nothing right now as far as my baggage unclaimed and flight delay. Not only that, but since the flight came late and we were close to missing our connecting flight from Guadalajara to LAX last night we forgot our camera (cost over $400) with over 500 pictures of beautiful Cancun. We took tons of pictures of our children and the landscapes– we have no pictures to show of this beautiful vacation trip. By the time we got into our connecting flight within 10 minutes of exiting the previous Volaris flight we asked the Volaris representative to radio the airplane to see if they could find the camera, said the camera wasn’t there. Yeah right!!! I can’t believe this horrific nightmare!!! I can’t even get Volaris customer service to give me Guadalajara’s Lost and Found, so I can call and ask if my camera was found. So Volaris what happened to your promise of giving back credit if your flight causes us to arrive late to our destination and or our baggage does not arrive we us? Maybe someone can give me advice on how about to go with this issue.

By: Guadalupe Orozco

Guadalupe Orozco — Mon, 08 Nov 2010 23:00:00 +0000

I can’t beleive Volaris’s customer service (it is terrible) I’m trying to communicate with them since the last 5 days and no luck. Phone rings and rings and rings. Sometimes I get a recorded and then they hang up. Does anybody knows what phone # I can reach them. I tried 1-866-988-3527 and no luck.

By: martha

martha — Sun, 26 Sep 2010 03:27:41 +0000

HORRIBLE SERVICE!

I (thought I) bought a couple airline tickets three weeks ago online. It all went through the system smoothly and there was nothing to indicate anything was wrong. I even printed out the “confirmation” page which stated the reservation number, the itinerary, and a line saying “amount paid by credit card….$398.30 USD.” A few minutes later, I received a call from my credit card asking if I authorized payment which I did. So I happily waited for my flight.

Yesterday, when I arrived at the airport, the employee said I had no tickets because my credit card had been denied. I called the credit card company and they told me they authorized payment but that the Volaris system had not charged it. AT NO TIME DID VOLARIS NOTIFY ME THAT ANYTHING WAS WRONG NOR WAS THERE ANY INDICATION ON THEIR SITE THAT I HAD NOT BOUGHT THE TICKETS.

They refuse to honor the original fare and I spent hours on the phone but got nowhere except, “we’ll be sure to check this to better our service.”

By: Malcolm

Malcolm — Thu, 19 Aug 2010 04:34:24 +0000

I wrote about my daughter’s lost suitcase in June. It was VERY difficult to figure out who to speak to about it (customer service.) Finally, frustrated, I drove to LAX and found the actual person who handled the bags. He told me he would take over the case from GDL Volaris agent who was not doing anything. Weeks went by, and finally Volaris offered a monetary settlement which was not even close to the valuable clothes my daughter had in her suitcase, but I was so tired of calling LAX, GDL, DF, and filing paperwork… that I agreed to the settlement. THEN, they found the suitcase!!! They found it IN GDL airport FIVE WEEKS LATER ! It was delivered to our house and nothing was missing. AFter Five Weeks of fighting with Volaris, the bag appeared. It was a nonstop flight from LA to GDL, so I don’t know how the bag could disappear for five weeks. In the end, they gave us a $200 dollar voucher for our troubles. Who knows if we will use it?! Anyway, it could happen with any airline I guess, but… that’s our Volaris story.

By: J Money

J Money — Wed, 18 Aug 2010 20:14:12 +0000

Incredible experience! Would recommend to anyone. Nice clean planes, friendly service, cheap tickets, on time! Free food and liquor.

By: juan

juan — Tue, 17 Aug 2010 17:11:44 +0000

Its a very inexepensive airline, we take that airline twice a year to guadalajara and have had no problems with service or ontime, i have used the customer service phone number but also with no problems at all.