Comments on: Air New Zealand CEO Rob Fyfe Talks About Their New Airport Concept and More (Across the Aisle)

By: CrankyFlier.com Interviews Air New Zealand CEO | Airline Reporter | A Blog on the airline industry

Fri, 30 Oct 2009 16:34:57 +0000

[...] CHECK OUT THE REST OF THE INTERVIEW >> Share: [...]

By: Jenny

Jenny — Sat, 27 Jun 2009 06:45:45 +0000

I fly in both Australia and New Zealand regularly and I am used to 15-30 min check ins. NZ is fantastic, but even Australia (Qantas anyway) is pretty good now and I seldom find I need to get there much more than 30 mins before flight time. I love ANZ internationally too. Not only is their service great – seats are good – but I generally check in just 60 mins before for an international flight. And *twice* now (don’t ask!) I have managed to find myself at the airport without my passport, told Air NZ, turned around, gone home and picked it up and got back with 30 mins until the international flight was due to leave and still got on. Another time this happened with Air NZ when I was in LAX and came in 30 mins before the flight time because of a delayed connection.

And the lounges… there’s no comparison. Bircher muesli for breakfast before the trans-Tasman 6am flights is my favourite.

I use them every chance I possibly can.

By: W H Smith choose to reduce choice

W H Smith choose to reduce choice — Wed, 10 Jun 2009 23:28:35 +0000

[...] Zealand are doing their best to reduce the amount of time we have to spend at airports with their 10-minute check-in, the airports seem to be doing surprisingly little to tempt us there a little [...]

By: donna magnusson

donna magnusson — Thu, 04 Jun 2009 23:11:38 +0000

Dear John, (i sent this email to John Thraker co ordinator Heathrow airport Flight departed 7 May 2009)
How are you my dear? I hope life is treating you well? If anyone deserves an angel to come and grant him some happiness its you.
You were the start of a trip of a lifetime for me and my son Luke, as you know he isn’t very well and the care you care to us was professionalism to the nth degree tempered with empathy that I have never encountered in all my travels.
Believe me I have travelled this world both with my career and for pleasure, you were how I remebered travel was; with my parents in the 50′s 60′s and when I was old enough to travel alone in the 70′s to the present day I have never encountered anyone who made a trip so enjoyable.
I have been first class, business and cattle class, met all class of people, who were suppose to make a journey at least bearable, at best enjoyable, you and the group your work with were superb.
Karen Duncan what a star
Jalah working in the service office
David C Allison Flight Service Manager
Karen Roberts Service Coordinator
Cabin Crew upper deck
David Vincent Massa
Georgina Cowley – loved her
Cabin Crew Main deck
Johnathon Rgue Hernandez
Emilia Piera
Eduardo Amer Duro
Adelaide Wong
Rebbecca Diba
Dnailel Wu
Debra Coombs
Rachel Fryer
Mathew Godwin
Stanley Pan
Francesca Nolan Concierge

Whoever put this group together, were touch with a little bit of genius, I have tried to contact the feedback but I want this email to go to the top.
I will endeavour to send it to the CEO of NZ Air Rob Fyfe. Such service should be rewarded even if its just a note in your file I will never forget this group espically the core; John Karen Georgie David both Johathon. You made a difference. Coming back wan’t shabby either but nothing like what we experience with you people and also the return leg in LAX was a diappointment no where to sit and I realised too late that I could of used the Alliance lounge as I have a pass. Never mind it couldn’t take away from our trip.

kindest regards

Donna Magnusson
Prescription Medicine UK
Boehringer Ingelheim Ltd
Tel: +44 (1344) 42-4600
Fax: +44 (1344) 74-1444
Mobile: +44 (7770) 641509

By: Nick

Nick — Thu, 04 Jun 2009 08:45:17 +0000

Have had the fortune to use the new check in system when coming down to NZ on my current visit, an absolute breeze. Also flew down on Air NZ from LAX and very impressed with their product, had heard much about it and has certainly lived up to expectations. Great connections to major ports in Australia too, highly recommended.

By: asad

asad — Tue, 02 Jun 2009 15:57:44 +0000

I love ANZ, I’ve flown to NZ a few times for business and the lounge, plane, people were all great. In fact even when I have to fly to Australia I try to find an excuse to go through NZ just so I can fly with ANZ. Flying from SFO to NZ you can’t help but compare the SFO United lounge with the ANZ NZ lounge. What a difference, free wireless, good food,… as opposed to the surly United staff in SFO handing you a ticket for drinks upstairs.

By: US Travel

US Travel — Mon, 01 Jun 2009 22:56:26 +0000

I only fly with Air New Zealand or Qantas! They are the two best airlines in the world! Air NZ is great I have never had a problem with them! Inc. long haul economy (15 hrs) they are fabulous!

By: Marks

Marks — Sat, 30 May 2009 12:01:08 +0000

I’ve used it a few times when in NZ earlier in the year. Works well, no problems even if you aren’t a ff. No long lines, jusf front up to the screen, type in your name and bingo – off to the gate in about twenty seconds all up.

What’s not to like?

By: The Global Traveller

The Global Traveller — Sat, 30 May 2009 01:34:30 +0000

I have the Air NZ e-pass (RFID tag) and it works great. No more hassles because OLCI isn’t working or no access to a printer, or queueing up to get checked in. Just turn up at the airport, go through security (if it is a jet flight – for prop flights no security) and be at the gate 10 minutes before departure.

By: Martin J

Martin J — Fri, 29 May 2009 23:24:03 +0000

ANZ rocks! great check in system actually…love using it