Comments on: Across the Aisle from JetBlue CEO Dave Barger Part 2: Wi-fi, TrueBlue Changes, and International Partners

By: Joe

Joe — Thu, 21 Jan 2010 15:19:58 +0000

Hey Chip – give Delta another look. For me, they’ve got a much better schedule in/out SAN-JFK than jetblew-it. Might not earn as many award flights but if you carry large Skymiles balance you will get plenty upgrades and discounts towards other things that have made my frequent commutes much more comfortable. With long security lines, lengthy taxi at JFK and 5-7hr flight, gold/platinum treatment can be a very welcome thing.

Delta in-flight wifi via Gogo also kicks major booty over DATED Direct TV that barely works or, on those rare occasions when it does work – blasts your ears between listening volume and PA announcements. Do these people actually use their own service?

I flew 186 this past week and the in-flight entertainment system was totally fubar and the irony next day – I got a “tell us what you think?” invite from Mr. Barger. LOL… I gave ‘em a piece of my mind and will continue to do so until my last breath or they get it together with this very CRANKY FLIER…

By: chip

chip — Thu, 21 Jan 2010 04:37:03 +0000

The new TrueBlue program is an absolute joke…..while it does help reward those that primarily fly short haul routes, it is a complete slap in the face to those of us that only fly mid – long haul flights. I commute from JFK to San Diego or LGB on a fairly regular basis. With the old program it cost me roughly 900 dollars to earn a free round trip reward……with the new program: $2,600. Of course with their new labyrinth program it will probably only cost around $2,000 dollars because of their “Go Long” or “Go Big” or “Promise not to ask for two bags of Terra Chips” bonus programs. This $2,000 figure is also only valid providing I am able to find a flight that would originally cost $99 dollars. Any suggestions for a new airline….excluding United and US Airways……oh yeah and not Delta, AA, Continental, Alaska, NWA……Damnit! I guess its just our turn (long-haul flyers) to virtually never earn a reward flight. It was good while it lasted.

By: joe

joe — Mon, 21 Dec 2009 16:17:11 +0000

Here’s a shout-out to DELTA airlines for waiving change fees hours before many airlines including Jetblue due to recent weather delays.

I told a friend of mine what Delta did and when he tried to change his flight with Jetblue due to the weather they attempted to charge him change fees. Until he mentioned his “friend” who had just changed his flight on DELTA with NO CHANGE FEE.

As for me – ‘got out well ahead of the recent storm and fiasco – I wasn’t stuck for days trying to get back on track – I was enjoying the sun and fun in San Diego a few hours earlier than originally planned is all.

And with the recent merger of Delta/Northwest I’m finding much better prices and schedules for my frequent trips compared to JetBlew. And NO, Jetblue hasn’t even attempted to offer an apology for the Trueblue & website mess they’ve made that has offended me for years to come…

They know exactly who I am and they ignore me – I guess the feeling is mutual? And ya know, I don’t mind using the old Delta #2/3 terminal at JFK – at least it’s not a mile walk from the airtrain to security!

By: CF

CF — Sun, 20 Dec 2009 15:15:22 +0000

@ dorothy: Yesterday's storm has absolutely wreaked havoc on every airline with a major presence in the mid Atlantic/northeast US. Flights have been pretty full getting toward Christmas and mother nature really packed a wallop with this one. So it's going to be tough on every airline to recover, not just JetBlue. If you're still stuck and need help, you can try my Cranky Concierge service (crankyconcierge.com). I certainly wish you luck on this one.

By: dorothy

dorothy — Sun, 20 Dec 2009 01:58:52 +0000

@ Kelly: wow just read this artcle sitting at home in ny with my luggage in houston. by the way my flight was cancelled and i did not make 2nd and only flight by waiting stand by now im told the next available flight is 4 days away. how could this be? this is destoying my Christmas Holiday. I cant get anyonw on the phone to help me. I can t change anything on line becasue I was using true rewards points website says to call. yet no one answers the phone and I get disconnected. i will never fly jet blue and I will tell every one I know not to fly jet blue.

By: Joe

Joe — Tue, 24 Nov 2009 04:52:53 +0000

I used to love Jetblue and I’ve actually talked to Barger on the phone before but the new Trueblue program is very frustrating. I understand they need to make profit, partner and all that stuff but simply navigating the new Trueblue webpages has been a horrendous experience.

It truly seems that whoever re-designed the Trueblue site never used the old site. Seriously, how many clicks do they want from me just to get a boarding pass?

Next, the disposition of old trueblue points becomes another pitfall that must be navigated carefully. I think they recently “re-worded” some things to help make it more clear that you don’t convert old points into new ones but rather the other way around. You convert new points into old points until you have enough points under the old program for an award flight. Well, just say that in the 1st place!

I guess what their “partner” really wants you to do is throw your hands up in confused frustration and take some magazine subscription for your old points?

I’m sorry, I really used to enjoy Jetblue having flown JFK-SAN over 100 times in past 3 years but it sure seems like they’ve suffered a major loss interest in their customers. At least this frequent, until recently, loyal customer.

yeah, I’ve been on flights diverted to LGB – those temp shacks are cheesy but good luck getting my support for more CA tax money to help a company that can’t offer an apology for the recent Trueblue mess… Must be nice to have such full airplanes on every route, eh?

OMT to Jetblew – fix the dang volume between crew PA and TV – it blasts peoples ears when they make annoucements.

By: mike

mike — Fri, 03 Apr 2009 03:17:39 +0000

I agree, jetblue has sucked for the last 4 years. Maybe we’ll merge and become one of the big six. Jetblue, not so great!!!!

By: CF

CF — Thu, 02 Apr 2009 02:06:38 +0000

Randy – There has been a lot of good discussion here, and you’re right, Jason’s comment is not contributing anything helpful. But, I do my best to avoid deleting comments unless they’re clearly spam. So, I’ll leave this up and let people simply gloss over his comment since it adds no value.

By: Randy

Randy — Thu, 02 Apr 2009 01:59:19 +0000

Quite an erudite contribution Jason. Cranky, this is the first post I have ever seen that should be erased.

By: jason

jason — Thu, 02 Apr 2009 00:52:26 +0000

JETBLUE SUCKS!!!!!!DAVE BARGER IS FULL OF B@#$S@!$.