Browsing Posts published in November, 2008

First, I’d like to apologize to those of you who couldn’t get on the site this morning. I’ve been using Bluehost.com for my site hosting, and they went down once again. I’m up for renewal in a couple of months, and I’ll most likely be switching. Let me know if you know any more reliable hosts out there.



At last week’s Travel Innovation Summit, there was one company that really stood out. Believe it or not, the old-school global distribution system (GDS), Sabre, was at the show ready to show something innovative. What we got is effectively what Air Canada did on their website years ago and everyone else has been begging for every since. They’re finally getting around to putting a la carte shopping, or attribute-based shopping as they call it, into their system. This is innovative? Well at least it’s finally happening.

The demonstration they gave us used the Travelocity interface. Once you put in a search for a certain route on a certain date as you would now, it will return fares as you would expect to see. But there was also a new filter option that lets you include fees for meals, first checked bag, second checked bag, etc in the price that they show you. This way you can determine which of the fees you wanted to see included – basically it gives you a customized price for comparison purposes. I can talk about this all day, but here’s the video of Sabre’s presentation if you want to see it yourself. It’s a little over 10 minutes long. Despite my best efforts, I can’t get the embed function to work with this player, so you’ll have to click out.

As you may have noticed, the key here is that you won’t just be able to see the all-in price but you’ll actually be able to pay for everything at the time of booking. No more whipping out your wallet when you want a sandwich or when you need to drop off a bag. You will eventually be able to pay for this all in advance, effectively creating a tailored travel experience with only one swipe of the credit card.

This is the kind of system that I’ve been waiting for. I have no problem with a la carte pricing at all. I just don’t want to have to pay for each piece separately. As I said, Air Canada has done this for quite some time. I’m glad to see the lumbering GDS’s finally catching up. We’ll see when it’s actually in production.

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I know, I know. I’ve had a fair number of posts on LAX lately, and I’m sorry about that for those not impacted by this airport. But I think this should be the last one for a little while.

As we all know, LAX is not exactly the world’s favorite airport. In fact, most people who have to fly through the the place, especially from an international perspective, find it to be a miserable experience. This is definitely not a secret, but after many proposed fixes kept failing to happen, I think most just figured it would never change. I had the chance to attend a reception last week where they unveiled the latest design effort to fix the place up. What do I think? It’s a beautiful design, but it’s a complete and total waste of money.

Let’s start with the good. Here’s a shot of what it will look like. This would be the view if I were looking from the ocean toward the east.

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As you can see, it will ultimately add two concourses to the Bradley Terminal with a host of other stuff in there as well. Fentress Architects, the same people that did Denver’s airport, came up with the design, and they were at the reception to explain to everyone how it took the LA environment into account and incorporated the ocean, the mountains, etc. They even said, and I swear I’m not making this up, that they’re trying to change “LAX into LA-Wow.” Now I’m the first to admit that I’m not a design kind of guy, but I suppose I understand what they were trying to do. My problem is that they shouldn’t have been trying to do it.

We heard a lot from Roger Johnson, Deputy Executive Director of LAWA and head of this project, about how this is going to be an airport that people talk about. It’s going to be an airport that when people arrive, they tell their friends and family that they have to go see it. Who the heck cares? I want an airport that’s easy. I don’t care if it’s pretty. If you go for “pretty,” you end up wasting money (at least $6 or 7 billion in this case) on something that ultimately either leads to higher airfares or loss of flights because it’s too expensive to fly there. To make it a little more clear what they’re trying to do, I’ve gone back to Google Maps. First up we have the plans for Phase I.

Bradley Phase I

So, in the first phase, they’re going to build a new concourse to replace the existing one at the Bradley Terminal. The north side will open in Jan 2012 with the south side opening in July of that year. They’re staggered because of the way they need to knock down the old one to keep enough gates operating during construction. You will notice that the current A380 gate on the north side will actually stick around after this is done because it’s grandfathered in and can’t be replaced.

They will also replace the two side security areas with one large one in the middle of the existing facility. All of this should be completed by September 2013 with a price tag of around $2 billion. That’s right. We get 14 gates, 3 more than before, along with a new fire station and some taxiway changes for a mere $2 billion. Keep in mind that JetBlue built an entirely new terminal in New York with 26 gates for $800 million (though they didn’t have to move taxiways around). This money is all being spent on what Roger Johnson admitted was an “expensive concept.”

But the absurdity really doesn’t begin until Phase II. This part hasn’t been funded yet, but it is expected to cost $3 to 4 billion. (I’ll put money down that the costs double by the time it’s done.) Here’s my map of the second phase.

Bradley Phase II

As you can see, they will now build an additional concourse further to the west. The parking lots for Terminals 3/4 will now be razed and replaced with a new “Central Terminal Area” to serve the midfield concourse. There will be underground parking (and the TSA is ok with this?) to replace the existing parking lots. An above ground people mover (high enough to accommodate an A380 underneath) will connect the CTA, existing Bradley, and the new midfield concourse. But the most shocking thing is that the CTA will only serve the midfield concourse while the existing Bradley terminal will continue to have its own check in area. My head hurts.

And the best part of all? This will not expand the number of gates on property. Thanks to an ill-advised agreement with the surrounding communities, the number of gates is fixed at the airport, so they’ll just close down the remote gates at the far west end of the airport when these new ones open.

Oh, I almost forgot to mention. There’s a separate project that has yet to be funded that will put a people mover around the airport and connect it out to the parking lots and metro rail. I like that idea, but I hate the idea of spending what will likely exceed $10 billion on a project that could be done for far less if we weren’t trying to dazzle the world.

In my opinion, we could ditch the fancy design and put function over form here. Yes, I’d like to see a nice open airport with lots of light, but does it need to have a roof that looks like waves of the ocean? I would say not. I’d much rather have the user fees stay lower so that we can attract more service. Don’t get me wrong, there are some great things happening in this project that should certainly be happening, such as . . .

  • Sterile connectors between Terminal 3, 4, and Bradley will be built so that travelers don’t have to leave security to get between them all. I wish we would see more connectors like that built all around the airport so connections could flow more freely.

  • There will be far better shopping and dining options at Bradley. I realize that’s not hard to do since it’s pretty much devoid of everything behind security now, but this is a big deal in terms of passenger convenience.

  • This project eliminates the need to use the remote gates. Amen.

  • The new concourse will give more space between Bradley and T3 on one side and T4 on the other. That means that planes from each terminal will be able to push back simultaneously and taxi out without having to take turns waiting for the other side to go. This will be a huge productivity gainer for the airport and especially for American and Alaska which sit on the other side of this alleyway.

  • They say they’ll redo the customs and immigration facilities so you no longer have to push your heavy luggage up a ramp after you get through the process. There is nothing like watching someone who is exhausted after 12 hours on a plane have to push their luggage up.

If just those things alone were fixed, you’d see a significant increase in user satisfaction at the airport. I’ll say it again, I think the design looks good, but we don’t need a good-looking design to be a functional airport. The more money that gets spent, the more that has to come out of passenger pockets down the line.

See more pictures from the reception

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I thought I’d throw out a little Sunday bonus posting this week since I had the chance to stop by LAX Terminal 3 to see how Virgin America’s transformation work was coming along. Things appear to be going well and the move is scheduled to happen in early December. I actually kind of like the idea behind this project now that I think about it. You can watch my video of the area here. (Sorry about the poor quality, but I’m still working on figuring this camera out.)

You might recall that LAX moved out a few airlines on the east side of Terminal 3 so that Virgin America could come in and fix up some of the oldest non-renovated terminal space at the airport. This is actually a very good example of how a little money (maybe $5 to 7 millionit was $2.5 million or so?) can go a long way toward improving the passenger experience. When it’s done, there will be better seating, better lighting, and I’ve heard they’re even discussing turning the former outdoor smoking lounge in the middle of the terminal into a nice patio restaurant. Oh, and they old sports grill is already being replaced with a Gladstone’s local seafood restaurant. In addition, they’ve pushed the ticket counters further back so that there’s more queuing space without sending people out the door.

When I contrast this with the multi-billion dollar project LAX is putting together for the Bradley terminal (I’ll have that one this week as well since I went to a reception discussing the project), I have to shake my head. This is the right way to be improving the passenger experience in a terminal that was formerly not in good shape at all. Whether Virgin America should be spending the money on this kind of thing is highly debatable (there are better uses for a cash-strapped airline), but I still like the frugality of the project.

See a few still shots on the inside

Updated 12/12 @ 1030a to reflect actual cost of the project

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AirTran Follows Delta with First Bag Fee
It wasn’t much of a surprise when AirTran followed Delta’s fee for a first checked bag, but it is surprising it took nearly a week to do it.

Attending PhoCusWright This Week
I’m spending the week at the PhoCusWright conference, so I’ll have plenty of updates on what I learn as the week goes by.

First Impressions from the Travel Innovation Summit
The first sessions of the Travel Innovation Summit are over. Here’s a brief look at the companies that presented at the beginning of the day.

Vacation Rentals Take Over the Travel Innovation Summit
The last half of the morning focused on vacation rental websites and there were a lot of them. It’s an area that definitely needs some help online, but not all of these will be successful.

Travel Planners Overwhelm the Afternoon at the Travel Innovation Summit
The afternoon was filled with online trip planners. You know, those sites that say they’ll inspire you if you enter what type of trip you want? Interesting for some, but it’s now a very crowded space.

Sabre Finally Figures Out A La Carte Shopping
I’ll have more about this on Cranky, but Sabre has finally caught up to 5 years with the ability to include bag fees, etc into the purchase process. It’s about time.

And The Travel Innovation Summit Finalists Are . . .
The 32 semifinalists have been narrowed down to six. See who made the cut.

Busy Day at the Show
I met with all kinds companies including TripIt, FareCompare, Kayak, and more. Come see what I learned in each meeting.

Mobile Travel Assistants Become More Useful
A great mobile application should become instantly popular. We took a look at a couple of them at PhoCusWright this week.

Interactive Mobile @dvertising Surprisingly Wins Travel Innovation Summit
Interactive Mobile @dvertising won the Travel Innovation Summit this week, but I’m not convinced that it will work. Click to see why that’s the case.

Wrapping Up PhoCusWright
The week is over, so here are just a few thoughts now that I’m done.

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It’s been a busy week with a lot of really long posts, so I figured I’d end on a lighter note. Once I left Indiana, I crossed the Ohio and met up with US-60. I decided to stick with that road all the way to Phoenix, and it truly was an incredible drive. I did, however, stray a couple of times. Once I found that the Parachute Inn in Walnut Ridge, Arkansas was a mere hour off US-60, I decided I had to do it. (Thanks for the recommendation, Brian.)

So what’s so special about the Parachute Inn? Take a look for yourself:

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That’s right. They took a Southwest 737-200 fuselage and plopped it right on to the ground as part of the restaurant. When I showed up, they only had two people working so the airplane wasn’t open for eating, but they did let me go in and take a look. The airplane is in pretty good shape on the inside with tables set up surrounded by Southwest seats.

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It’s definitely a unique setting for a restaurant, and by the way, they make a mean breakfast that was easily worth at least double the $3 they charged.
Later on in the trip, I made my way to Ponca City, OK on the advice of multiple people who had been there. There’s not much in town other than massive Conoco Phillips refineries, but there is Enrique’s. This Mexican food joint is in the Ponca City airport and has some of the best chips and salsa around.

I had someone else recommend a couple places in Owensboro, KY but I didn’t get the chance to stop there. Anyone else have some great airport restaurant recommendations?

See more pics of the Parachute Inn and the aircraft being scrapped nearby

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