Comments on: The Latest on Heathrow Terminal 5

By: CF

CF — Sun, 19 Jun 2011 15:25:09 +0000

This page says yes:
http://www.heathrowinformation.co.uk/heathrow-airport-FAC-childrens-facilities.php#t5playareas

By: n8ivuk

n8ivuk — Sat, 18 Jun 2011 23:20:20 +0000

can you tell me if there is anything for children in T5?? Will be traveling through an a week.
Thx

By: Karen

Karen — Mon, 22 Dec 2008 16:08:55 +0000

CF, Thanks for the info. Hope I’m here for the change. You know I really don’t mind the lack of jetway as much as the attitude from BA. Usually if there’s no jetway I’m in an “exotic” location and not London ;-)

By: CF

CF — Mon, 22 Dec 2008 15:34:10 +0000

Karen – The good news is that this is a temporary thing. They’ve used remote gates like this for years, but the only reason they’re doing it now is because T5 isn’t fully built out. There’s another concourse being built that opens in the next couple years. Once that happens, you shouldn’t see this anymore. (I think!)

By: Karen

Karen — Mon, 22 Dec 2008 13:46:13 +0000

I’m guessing this is some cost cutting measure BA are fobbing off on passengers. So much for BA and excellence. I’ve filled out their online survey on almost every flight; I guess any negative comments are put in the bin.
I watched 2 very elderly Asian women struggle up the stairs while BA staff looked bored with the entire process, fortunately there were kind passengers that assisted the women.
BA should be ashamed of their operations on BA0195.

By: Dave Hodgkinson

Dave Hodgkinson — Mon, 22 Dec 2008 13:26:28 +0000

> “Truly, boarding a plane via stairs in the mist/rain is not a good way to start a flight.”

They just want to give you one last experience of British weather :)

By: Karen

Karen — Mon, 22 Dec 2008 12:55:56 +0000

My husband & I have flown BA0195 from Heathrow to Houston 6+ times since T5 opened. All but one of the flights has been full fare business class (in case anyone thinks that is relevant).
The terminal is very nice, a big improvement from T4.
However, BA’s service is as they say here, beggars belief. Each time we’ve flown BA0195 we have been bused to the plane where we then enter via a stairs and not via a jetway. BA tells me the “stands” are all booked. Sure, a flight that departs at the same time every day or the week and originates at Heathrow can’t find a jetway. The 777 and now the 747 that BA uses for this route are usually full and many struggle up a stairway with children and their carry on baggage. I’ve not seen one BA employee help the elderly or offer to assist passengers with their carry on.
Is this a cost cutting measure? Truly, boarding a plane via stairs in the mist/rain is not a good way to start a flight.

By: Christopher

Christopher — Tue, 18 Nov 2008 14:09:37 +0000

We transited through T5 last week (and two weeks earlier) and had an amazing experience. The terminal is gorgeous, easy-to-navigate, convenient, and the QUIETEST terminal ever. The BA lounge was also exquisite, with plenty of room, great food, and great drinks. I can’t wait to return!

By: Alan

Alan — Mon, 17 Nov 2008 18:26:27 +0000

I flew from New York to London a month ago and was really impressed by T5 – both arriving into and departing from the terminal proved to be seamless and hastle-free. T5 is what Heathrow has been waiting for.

I have a young family and frequently travel between New York and Glasgow. I’ve flown Continental in the past as they offer a non-stop EWR-GLA service. This Christmans, I’ll be flying BA – the flights were cheaper and, after seeing T5 first hand, I’m not concerned about the transfer process.

By: Axel

Axel — Sun, 16 Nov 2008 17:00:32 +0000

congrats, CF, for the top 25.