Comments on: This Week on BNET (Nov 3 – 7) http://crankyflier.com/2008/11/08/this-week-on-bnet-nov-3-7/ Thu, 24 May 2012 14:24:35 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Ron http://crankyflier.com/2008/11/08/this-week-on-bnet-nov-3-7/comment-page-1/#comment-67376 Ron Sun, 09 Nov 2008 22:52:52 +0000 http://crankyflier.com/?p=1515#comment-67376 Regarding "Delta Decision to Add First Bag Fee": I found the following quote from Delta's Steve Gorman a bit strange: "The increase in bags being carried on board Delta aircraft this year tells us that customers are not differentiating Delta as the only major airline not charging for a first checked bag". I would think that the increase in bags shows that customers *are* differentiating -- more passengers with bags go to Delta, while passengers without bags leave it. I guess what Gorman meant to say was that differentiation doesn't pay. Or at least that the payoff is not enough to justify going against the herd. Regarding “Delta Decision to Add First Bag Fee”: I found the following quote from Delta’s Steve Gorman a bit strange: “The increase in bags being carried on board Delta aircraft this year tells us that customers are not differentiating Delta as the only major airline not charging for a first checked bag”. I would think that the increase in bags shows that customers *are* differentiating — more passengers with bags go to Delta, while passengers without bags leave it.

I guess what Gorman meant to say was that differentiation doesn’t pay. Or at least that the payoff is not enough to justify going against the herd.

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