Comments on: NBTA: Name Changes on Your Ticket

By: CF

CF — Mon, 22 Dec 2008 15:42:50 +0000

Thanks for chiming in, JetCombo. Hopefully this solves the problem.

By: JetCombo

JetCombo — Mon, 22 Dec 2008 15:23:14 +0000

CF – JetCombo has already escalated with Alitalia and they have already agreed (for a fee) to do the name change for Dalcy. All they need is evidence (any evidence) that the old name and the new name refer to the same person. Dalcy has been informed that he may fax this information to JetCombo and we will be happy to assist.

By: CF

CF — Sun, 21 Dec 2008 17:22:03 +0000

Dalcy – Unfortunately, this is a very tough one to fix. For international travel, your name on the ticket needs to match the name on the passport. If you can escalate it high enough, some airlines will finally give in and let you do this, but it’s a very rare situtation. And if you’ve read my comments on Alitalia in the past, you can probably imagine that the people at the top won’t exactly be talking to me anytime soon. I wish I could help.

By: Dalcy

Dalcy — Sun, 21 Dec 2008 06:17:25 +0000

Greetings I need help desperately, I’m flying to Israel on the 30th of December with AL ITILIA, I booked the Ticket with JETCOMBO.COM, the problem is that I’m under the process of changing my current name legally, I booked my ticket under my future new name thinking I would have the new name changed by now. the process has taken more than what I thought, and all I have is my still legal old name Dalcy, now both Al Italia and the online agency Jet Combo, don’t want to change the name, and Jet combo wants to charge me 350dls fee to cancel the ticket, what should I do? I’m very upset with these people, I need to fly on the 30, and I don’t have proof of the new change process
how can I have them change my name ?

By: Michael Hampton

Michael Hampton — Tue, 12 Aug 2008 17:04:03 +0000

In the not too distant past, nobody matched the name on your ticket with a government ID when you went to board the plane. You would see tickets advertised in the newspaper classified ads as, e.g. EWR-ORD, coach, male, $100 or whatever. But, as some morons are fond of saying, 9/11 changed everything.

By: Anon Coward

Anon Coward — Fri, 08 Aug 2008 11:28:20 +0000

Great, what happens when I need 2 tickets, and there are 2 left, but StubHub has one and eBayTicketSeller90210 has the other? Now I have to pay a consolidator to pay the ticket brokers to pay the airline? There is a way to get changeable tickets and it’s to buy a high priced ticket. If we want to build changeability into ALL tickets then the price of ALL tickets is going to go up. Anon Coward the Leisure Traveller does NOT want to pay extra just to subsidize Corporate Travel Managers’ budgets!!!!!!!!@$*(&

By: flightjunkie

flightjunkie — Thu, 07 Aug 2008 21:33:23 +0000

CF, the funny thing is you can hold a ticket with UA for 24 hours, and cancel obviously without paying anything… or you can hold, consider, then purchase and STILL have a 24 hour free period to cancel. The fact that the reservation was previously held for 24 hours doesn’t matter.

By: CF

CF — Thu, 07 Aug 2008 21:17:59 +0000

flightjunkie – Yes, I believe the last go-around with the Customers First proposal either allows you to cancel within 24 hours or hold for 24 hours before purchasing. Different airlines handle it differently. On American, you can hold for 24 hours before purchasing. I prefer it that way, because then you don’t have to deal with the refund process, but it still should be easy enough.

By: flightjunkie

flightjunkie — Thu, 07 Aug 2008 21:09:12 +0000

Some airlines have a no-questions asked 24-hour free cancellation policy on all tickets, refundable or not. United has this, not sure who else. I think Delta.

By: CF

CF — Thu, 07 Aug 2008 18:58:30 +0000

Lena – Good question. If a ticket is refundable, you can just refund the ticket for free and get a name change. Not sure why it would have been easier 10 years ago for non-refundable tickets, but maybe just the lower change fee made it more palatable.