Comments on: The US Airways $5 Booking Fee is “Relaxed” http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/ Thu, 24 May 2012 09:10:39 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: The US Airways $5 Booking Fee is... [ The Cranky Flier ] http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-47204 The US Airways $5 Booking Fee is... [ The Cranky Flier ] Sat, 07 Jun 2008 19:29:29 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-47204 [...] 14th 2008 3:11pm [-] From: crankyflier.com [...] [...] 14th 2008 3:11pm [-] From: crankyflier.com [...]

]]> By: Hunter http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31921 Hunter Sun, 16 Mar 2008 15:38:27 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31921 I don't think anyone will deny them props for squeezing out every last bit of revenue; it's the name of the game these days. But, I think the problem I (and it sounds like others) have is that they're playing games with it. It just feels like they are doing something sneaky by the way they are going about it. Namely, not calling the booking fee out and lumping it into the fare, "relaxing" the fee on some routes, but not others and not telling us which are affected/not affected, etc. If there's nothing wrong with what they are doing, then why not be upfront about it to the customer? If I even FEEL like I am being played with, I'll book away from US. I don’t think anyone will deny them props for squeezing out every last bit of revenue; it’s the name of the game these days. But, I think the problem I (and it sounds like others) have is that they’re playing games with it. It just feels like they are doing something sneaky by the way they are going about it. Namely, not calling the booking fee out and lumping it into the fare, “relaxing” the fee on some routes, but not others and not telling us which are affected/not affected, etc.

If there’s nothing wrong with what they are doing, then why not be upfront about it to the customer? If I even FEEL like I am being played with, I’ll book away from US.

]]> By: Mike http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31838 Mike Sat, 15 Mar 2008 22:52:49 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31838 Yeah. Apart from the name, not much is the same about the new US Airways. I guess that's probably a good thing, as they wouldn't have been in business for much longer with the old management. Yeah. Apart from the name, not much is the same about the new US Airways. I guess that’s probably a good thing, as they wouldn’t have been in business for much longer with the old management.

]]> By: CF http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31814 CF Sat, 15 Mar 2008 18:44:12 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31814 Mike - Yes, and they had it painted on the planes, BUT . . . that was the old US Airways. Remember, this team is really the America West management team, so it's not exactly the same. Still, most airlines have spent a ton of time convincing people that you'll always find the lowest fares on the airline website, and while I don't think they need to keep that promise forever, they should at least disclose if that's not the case. Mike – Yes, and they had it painted on the planes, BUT . . . that was the old US Airways. Remember, this team is really the America West management team, so it’s not exactly the same.

Still, most airlines have spent a ton of time convincing people that you’ll always find the lowest fares on the airline website, and while I don’t think they need to keep that promise forever, they should at least disclose if that’s not the case.

]]> By: Mike http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31811 Mike Sat, 15 Mar 2008 17:59:27 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31811 I remember when they used to boast that usairways.com had the lowest fare anywhere on the net. They had a guarantee and everything. Guess those days are gone... I remember when they used to boast that usairways.com had the lowest fare anywhere on the net. They had a guarantee and everything. Guess those days are gone…

]]> By: SeaFlyer http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31658 SeaFlyer Fri, 14 Mar 2008 22:45:28 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31658 It is an interesting way to squeeze out a few dollars. I can't argue with that especially at $100 fuel, but it certainly does not entice me to want to fly them. It is an interesting way to squeeze out a few dollars. I can’t argue with that especially at $100 fuel, but it certainly does not entice me to want to fly them.

]]> By: Nicholas Barnard http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/comment-page-1/#comment-31629 Nicholas Barnard Fri, 14 Mar 2008 19:33:33 +0000 http://crankyflier.com/2008/03/14/the-us-airways-5-booking-fee-is-relaxed/#comment-31629 Actually an interesting question is what experiment is US Airways running. Honestly, I kindof give them kudos for doing some more economic research as to what their customers will pay etc. Amazon.com for one is famous for doing this sort of research and optimization. Wonder if they're also trying to make the website team self supporting, or perhaps a little less of a cost center. Actually an interesting question is what experiment is US Airways running. Honestly, I kindof give them kudos for doing some more economic research as to what their customers will pay etc. Amazon.com for one is famous for doing this sort of research and optimization.

Wonder if they’re also trying to make the website team self supporting, or perhaps a little less of a cost center.

]]>