Comments on: Virgin America Responds: It’s Door #3

By: CF

CF — Tue, 20 Nov 2007 23:39:12 +0000

Good point, BRog. So maybe what they do in that case is still cancel the short haul flights but give the passengers a voucher for use on a future flight. That keeps the long haul pax happy and ensures that they’ll at least have another chance to impress the short haul traveler.

By: BRog

BRog — Tue, 20 Nov 2007 16:04:43 +0000

Cranky,

Another thing to think about in the decision: Virgin America is still in the start up phase and it’s important to get as many people as possible to try their service to build a loyal customer base. While it may be easiest to reaccomodate all the short haul folks, the more people you have sampling your superior service the faster your base grows – getting the win with more customers on the short haul will impact their growth curve less than demonstrating their superiority to the smaller number of long haul customers.

BRog :)

By: Jim

Jim — Mon, 19 Nov 2007 20:08:05 +0000

I remain amazed at the fixation on IFE (and the zillions spent)(won’t all today’s top-of-the-line stuff look in a few years just as forlorn as those old descending-from-the-ceiling screens?).
It gives the airlines the wrong message. What do I want when I fly? Safety (maintenance), courtesy (includes ease of buying online etc), schedule.
Then, of course I personally NEED a window (but I realize that there are person-to-window ratio problems).
Other than that, just leave me quietly alone in my seat; I certainly don’t want to watch a movie that I would never turn on at home, nor do I need to fixate on CNN for more hours.
My airline stock would be worth a lot more if they didn’t pour all those bucks into junk entertainment. Are we no longer able to live inside our own heads for a few hours without outside distraction?