Comments on: The Power of the Corporate Blog http://crankyflier.com/2007/04/18/the-power-of-the-corporate-blog/ Thu, 09 Feb 2012 19:05:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jason Darling http://crankyflier.com/2007/04/18/the-power-of-the-corporate-blog/comment-page-1/#comment-607 Jason Darling Wed, 18 Apr 2007 20:07:32 +0000 http://crankyflier.com/2007/04/18/the-power-of-the-corporate-blog/#comment-607 <strong>Listening to our Customers...</strong> The Cranky Flier has a nice write-up about Southwest Airlines and how they used their corporate blog... Listening to our Customers…

The Cranky Flier has a nice write-up about Southwest Airlines and how they used their corporate blog…

]]> By: Brian Lusk http://crankyflier.com/2007/04/18/the-power-of-the-corporate-blog/comment-page-1/#comment-606 Brian Lusk Wed, 18 Apr 2007 18:18:51 +0000 http://crankyflier.com/2007/04/18/the-power-of-the-corporate-blog/#comment-606 Thanks for the link to Bill Owen's post about how we do our schedulues at Southwest. I can assure you that our top Leaders take the contents on the blog very seriously, and while we have a ton of fun with the blog, Colleen Barrett, our President, looks upon it as a fantastic Customer Service resource. It is true that Bill's post and our change in policy with regard to the way we open our schedules is a result of blog comments and written comments. However, the blog had the ability to focus the issue into one place, and it made an impact. Brian Thanks for the link to Bill Owen’s post about how we do our schedulues at Southwest. I can assure you that our top Leaders take the contents on the blog very seriously, and while we have a ton of fun with the blog, Colleen Barrett, our President, looks upon it as a fantastic Customer Service resource. It is true that Bill’s post and our change in policy with regard to the way we open our schedules is a result of blog comments and written comments. However, the blog had the ability to focus the issue into one place, and it made an impact.
Brian

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