http://crankyflier.com/2007/02/21/controllable-irregularities-might/ Thu, 09 Feb 2012 19:05:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://crankyflier.com/2007/02/21/controllable-irregularities-might/comment-page-1/#comment-198 markrose Thu, 22 Feb 2007 15:16:00 +0000 http://crankyflier.com/?p=273#comment-198 Brilliant. Thank you for taking the time to call jetBlue media relations. I blogged about this yesterday and you addressed the issue that obviously jumped out: those pesky "controllable irregularities" - Amazing how many blogs and media were gaga over the Customer Bill of Rights without questioning the glaring caveat. Great icons! Editor, PRBlogNews.com Brilliant. Thank you for taking the time to call jetBlue media relations. I blogged about this yesterday and you addressed the issue that obviously jumped out: those pesky “controllable irregularities” – Amazing how many blogs and media were gaga over the Customer Bill of Rights without questioning the glaring caveat. Great icons! Editor, PRBlogNews.com

]]> http://crankyflier.com/2007/02/21/controllable-irregularities-might/comment-page-1/#comment-199 pdub Thu, 22 Feb 2007 03:23:00 +0000 http://crankyflier.com/?p=273#comment-199 I love the handy-dandy visual icon user guide. This is web blogging at it's best! Someone give this man a Travvie!! I love the handy-dandy visual icon user guide. This is web blogging at it’s best! Someone give this man a Travvie!!

]]> http://crankyflier.com/2007/02/21/controllable-irregularities-might/comment-page-1/#comment-200 NYC Teacher Thu, 22 Feb 2007 00:05:00 +0000 http://crankyflier.com/?p=273#comment-200 Personally, speaking from with the lens of someone who has heavily research public relations crises (e.g., Tylenol and Odwalla), I think this was what they needed to do to save their reputation as an airline. Personally, speaking from with the lens of someone who has heavily research public relations crises (e.g., Tylenol and Odwalla), I think this was what they needed to do to save their reputation as an airline.

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