Remember, the second you step foot in our Lobby at Delta near the Kiosks you are a guest in OUR home. Those planes sitting outside at the back of the building… Our planes. Remember, you are in our home, we are providing the service, flying is not a right, it is a privilege.

Advice:

Don’t arrive to the airport when you are ready. Be there at our recommended times. Miss the cutoff and travelling International, or just ABSOLUTELY have to be somewhere for what you booked your ticket…. SO?!?!?! Get a ticket on the way to the airport, car problems, whatever…. We CANNOT override the cutoff which is established to help ensure an on-time departure. EVEN IF WE COULD, WE WOULDN’T… THERE WOULD BE PLENTY OF OTHER PASSENGERS THAT *ARE* ON BOARD, THAT DID MAKE IT ON TIME THAT HAVE PLACES TO BE, AND WE WILL NOT JEOPARDIZE THEM MISSING A POSSIBLE SHORTER CONNECTION TIME.

Use a Kiosk (REQUIRED—do not insist on having an Agent check you in—we have spent millions of dollars on those things to help the operation—use it, even if you are travelling International).

If you check-in online and printed your boarding pass at home, but are also checking bags which you paid (or not) online as well—-KIOSK!!! You have only checked-in for your flight and paid for your bags online…. Bags can only be checked-in at the airport. Again, use a Kiosk. Press Delta, then Start, then Confirmation #. If you checked-in online you can still reprint a boarding pass on a Kiosk. Before you get an Agent, utilize all the functions of finding your itinerary we have programmed for you to use: ANY debit or credit card with your name on it (will not charge), confirmation #, ticket #, SkyMiles #, or passport swipe. Only after using all of these options without success should you then seek help. And do not get frustrated with the Agent… Just because a Kiosk cannot find your itinerary does not mean your record does not exist.
There is a lot you do not know about that goes on when using a Kiosk behind the scenes automatically. Whoever booked your travel (whether you or travel agency) could have made a mistake that needs to be fixed, and could be one of the MANY possibilities of why it won’t let you check-in on a Kiosk. Nonetheless, you still need to use it. Again, you are in our home, take what we say (not saying you can’t ask non-repetitive questions though, we want to help you).

Ever wonder why Agents in Atlanta seem different in regards to Customer Service than at other airports? Well, I hope you could have figured that one out… People that just don’t understand and are willing to say anything they can to get on a flight they missed the cutoff for (i.e.) is one reason. They deal with it and everything else, day after day.

Arriving to check-in, check bags (or both) at 30 minutes to your flight departure? Get over the fact quickly you need to be rebooked, and yes there is a rebook fee since you were late ($50, except Plat/Gold, silver pays).

Bag over 50 pounds? There will be a $90 fee. STOP! Your overweight bag now further affects the weight and balance of the aircraft. The aircraft now weighs more, and so will the fuel consumption.

Yes! We have fees for everything, but there is always a reason. We are not bad people out to get everyone. I cannot says this enough… You are a GUEST in our home! Fees, your inability (regardless of your best reason) to make the 30 minute check in policy has nothing to do with the Airport Agents. We are told the laws, and we enforce them.

“We make no bones about telling a customer when they are wrong. We will not tolerate bad treatment of our people.”

I have always wanted to work in the airline industry since I was 5 years old. If you know what Publix is, you know the Customer Service. I use to work for them while also working with Delta. I am pursuing a PhD in Airline Management. I also have a minor in Psychology. I am passionate about the airline industry, but as said in one comment above, you have to realize and ACCEPT the economy also has a lot to do with things, of course.

We really do love our Customers. Believe it or not, I am excited to come to work each day. I wake up at 2:30am each day and say to myself.. “I am going to see family”, but then Customers who really don’t know what they are talking about, but SINCERELY think they do, try to ruin my day, or attempt to. I am just a proud Agent with Delta Air Lines. I work the Lobby, the Kiosks, Bag Tags, Ticketing, Baggage Service, and Gates. I don’t set the rules, I just make sure they are applied. I come to work, and all I do is try to get people where they want to go SAFELY. People get upset with me without realizing that the airport Customer Service agents have nothing to do with what you do not like. Mechanical delay…(WANT TO SAY DELTA SUCKS!!!!????), go ahead, but it happens. Weather delay and miss your connection and need rebooking with no more flights available??? Too bad…. That has to do with mother nature, and we don’t put people in bad weather in the air.

Just do what we say and accept it, or don’t accept it and go with the flow. You are in our home, you are on our airplanes. We really do appreciate you, but you must keep an open mind.

Thank you, good day, and I sincerely hope you will fly with us. We really do appreciate you (when you’re respectful).

With someone who also loved Psychology… I also must say this… Some people may really take this message to heart… Something may happen at the airport where you have to wait hours in a line, then you may think back on this message and just remain patient….THEN, after a certain amount of hours go by in a line (just an example, and is not what we are known for), some of you may STILL then start to become ERRATIC. Everything is always about perception. I hope all of you can make some sense about the meaning of this message.

Again, and honestly, I hope to see you soon.

If overbooking is a widespread airline policy, then why the occupation rate of the planes involved in the 9/11 attacks were so low? (about a quarter to a third of their total capacity).
Any clues anyone?
Thanks for replying.

The attackers on 9/11 specifically planned for flights that would have low loads because it would be easier for them to commandeer the flights. That’s why they chose early Tuesday morning flights in September – that’s about as low as it gets. Since that time, load factors have climbed dramatically as flights have been cut further.

I definitely never want to fly Frontier again.

To think that your one bad encounter with a Delta employee somehow is a sign that the killing of thousands of innocent people was perfectly understandable is absurd, to say the least. The unnecessary inclusion of the employee’s race implies that not only are you insensitive and self-centered, but you are also racist, especially since you have presented no evidence to show that race was somehow involved here.

I suggest thinking before you write next time.

I do not work for an airline anymore…I think you missed that where I said I went on to better things

I think alot of you guys are reading too much into this and are missing the point but then agian I don’t think any of you realize the ecomonics of how things run in the airlines, it’s pretty disturbing.

Jimmy, I agree about driving…I rather drive than fly, but I also have my own C172, just find a small airport, park it, get a rental car and drive away…lol

So right. Does it even take longer – at least much longer – especially if you have a connection? I fly around the east coast mostly. If you count from the time you walk out the door and drive to the airport until the minute you hit your hotel – it’s often just an hour or 2 longer. And I arrive in such a better mood.