Browsing Posts published in September, 2006

I must admit it’s a little too slow for my tastes, but all of these countries are relaxing restrictions for travel that were put into place during August.

Let’s start with the US which has some very good news for travelers. The TSA announced that beginning tomorrow (Sep 26), there will be two changes in security policy. Here it is, straight from the website:

  • Travelers may now carry through security checkpoints travel-size toiletries (3 ounces or less) that fit comfortably in ONE, QUART-SIZE, clear plastic, zip-top bag. At the checkpoint travelers will be asked to remove the zip-top bag of liquids and place it in a bin or on the conveyor belt. X-raying separately will allow TSA security officers to more easily examine the declared items.
  • After clearing security, travelers can now bring beverages and other items purchased in the secure boarding area on-board aircraft.

That’s great – now I won’t have to check a bag anymore, but those with lots of makeup may still be out of luck. They do caution that there probably won’t be any more changes soon.

Meanwhile, up in Canada, the Aviation Daily Airports blog reports that you can now buy drinks past security and bring them onboard (no that doesn’t include duty free bottles of alcohol). This doesn’t apply on flights to the US, but I wonder if today’s announcement from the US will change that.

And lastly, our good friends over in the UK haven’t touched the liquid ban, but they have increased the size of permitted carry-on luggage. Previously, you could only bring one small bag, but ATW tells us that now you can bring a normal sized carry-on of 56 cm x 45cm x 26cm. You can still only bring one unless your second one fits in the first one. That’s helpful, huh?

US Airways sent me an update this week on the latest and greatest happenings with the merger, primarily focused on the website. For those who don’t get US Airways’ mailings but do use the website, I thought this was a very well written and helpful email.

The main point to focus on is the merger of reservations systems in the second quarter of next year. Many of the technological issues and customer service issues stem from the use of two different systems. Once these merge, there will be a significantly better experience for everyone.

I didn’t know this existed until getting this email, but if you go to this page, you can see all the website updates as they happen. Here is the letter in its entirety:

Dear Cranky,

It’s been several months since we launched the new usairways.com, and I want to give you an update on the status of enhancements to the new site and how they affect you.

As a quick review, here are some of the new features on the site, with a special emphasis on features that are important to our Preferred members:

  • Auto-upgrades and upgrade e-mail notification. We upgrade you automatically and e-mail you as soon as you’ve been upgraded. No more calling in for upgrades. This is new for “East” US Airways members.
  • A single login. Manage your Dividend Miles account online with a single
    login so you can book travel and manage your reservations without logging in twice.
  • Flexible mixed awards. It used to be that if a “Saver” seat was only available on one segment that the entire trip had to be purchased using the higher mileage “Premium” level. Now you can mix and match high and low mileage,
    so you can use the fewest possible miles for a trip.
  • Download reservations to Outlook. After booking, the “Download reservation to Outlook” feature will automatically apply your reservation to your Outlook calendar. That’s pretty handy.

Here are some other recent enhancements we’ve made.

We continue to upgrade usairways.com, so here’s the status of some of
our top projects:

  • One reservation system. One of the great challenges of an airline merger is
    that for a period of time we have two reservations systems, Sabre (from US
    Airways) and Shares (from America West). We must continue to use both systems until approximately 2nd quarter 2007 at which time they will both converge onto the Shares platform. Having these two systems has presented challenges with booking, checking in (both online and at kiosks) and we are working hard to overcome these as we move to one system.
  • Star Allianceâ„¢ and partner travel. Soon you’ll be able to book flights
    online on United, Lufthansa, Spanair, Air One, TAP Portugal and on our Caribbean partners. The delay in this functionality has been, you guessed it, two reservations systems.
  • Site Speed. It’s important to get the site up and moving quickly, and we’re
    working hard to improve response times, starting with the homepage.

Finally, just some of the important items to be addressed either when we
merge reservations systems or later in 2007:

  • Receive immediate upgrades. In 2007, we’ll be able to process upgrades in
    real time and notify you immediately when an upgrade clears. So if someone
    cancels a reservation for a First Class seat that you’re next in line for, you’ll get it immediately, and there will never be a need to call to confirm.
  • Utilize our streamlined Web Check-in. Navigating two reservations systems is tricky, and there are also too many steps involved in the Web Check-In process today, so we’re going to make it quicker and more intuitive.
  • Additional Star Alliance partners. As we improve connections to Star Alliance member airlines, we’ll add booking, upgrade, and other functionality to airlines in addition to those listed above.
  • Use miles to upgrade to First Class online. The way to guarantee an upgrade
    outside of your window is to use miles, and we need to let you do it online.
    We’re working diligently to build this for you.
  • Redeposit unused mileage awards. No need to call, just do it yourself.
  • View and manage all of your reservations online. Whether booked on our site or somewhere else, you’ll be able to see them all.
  • More options to make changes. We know that you want the ability to make most changes yourself online, particularly if you booked online. That’s one of the more complex capabilities that we’re building. Air itineraries and rules are extremely complicated and it takes a lot of programming to make that happen.
  • There’s a lot more than this. As of today our usairways.com “roadmap” contains 164 items and we add to it every day.
  • What are your ideas? Please tell us what you think we should add to the
    roadmap at
    ideas@usairways.com — we’ll review them all.

We have made great strides in improving the ease of booking and we appreciate
your patience. Airline websites present a particularly daunting challenge due to
the complex nature of our business, and we know what an important tool our site
is to you, our most important travelers.

Thanks again for your support and continued patience throughout the merger.
We hear over and over from our Preferred members that the benefits are far
outweighing the occasional difficulties. We wanted you to know that we are aware of the difficulties and we are working hard to get to one reservation system as quickly as possible. We’ll continue to communicate with you and provide updates on our progress. Thanks again for your business.

With Warm Regards,

Travis Christ

Vice President, Sales and Marketing

In this recent conversation on the Today in the Sky blog, I mentioned something about the perimeter rule at New York’s LaGuardia airport. I realize that a lot of people have probably never even heard of this thing, so I’ve decided to devote a post to it.

If an airport has a perimeter rule, it means that there is a certain distance from that airport beyond which flights are not allowed to go. Forgetting about the whole Wright Amendment thing in Dallas, there are two airports that have perimeter rules in the US: New York/LaGuardia and Washington/National. Before we get into the details, the first question many people ask is . . . why?

Washington had a brand new airport at Dulles and New York had one at Idlewild (later to be JFK). The problem was that nobody wanted to use them since both National and LaGuardia, the main airports at the time, were more convenient and preferred by customers. So, a perimeter rule was enacted to continue to allow short haul flights at the old airports but requiring longer haul and most international flights to use the new one.

Over the years, the perimeter rule became the political rule as politicians kept expanding it so their home airport would be included. That brings us to today. The perimeter rules look like this:

gcm
Maps generated by the
Great Circle Mapper – copyright © Karl L. Swartz.
National now has a 1,250 mile limit for all flights. That was not the original number, but it now conveniently includes Dallas/Ft Worth at 1,192 miles and Houston/Intercontinental at 1,208 miles. Of course, that wasn’t enough for everyone, so they started allowing exceptions.
The first round was for six roundtrip exemptions sponsored by John McCain, Senator from Arizona. Not surprisingly, his hometown airline America West won three of the six exemptions. A few years later, they added another six exemptions for a total of twelve. That’s where we are today. These are the exemptions:
  • United once daily to Denver
  • Frontier three times daily to Denver
  • Alaska twice daily to Seattle and once daily to Los Angeles
  • Delta once daily to Salt Lake City
  • America West (now US Airways) three times daily to Phoenix and once daily to Las Vegas
As for LaGuardia, the situation is a little different. They also saw their rule pushed further and further to allow points in Texas – Dallas/Ft Worth is 1389 miles and Houston/Intercontinental is 1,416 miles – but even more blatant is the exemption of all flights to Denver.
The most interesting point of this rule in New York is what I addressed in the original post above. The rule applies six days a week but not on Saturdays. Over the years, several airlines have tried to make the Saturday-only long haul flights work, but they haven’t really caught on that much. The following are the flights that operate only once each Saturday:
  • US Airways to Aruba
  • Continental to Aruba
  • American to Vail during the winter
  • Delta to Las Vegas, Los Angeles, and Salt Lake City

Now that JFK and Dulles have certainly come into their own, the perimeter rule has outlived its purpose. These days it’s just an unnecessary rule that artificially prevents airlines from meeting demand for long haul travel from close-in airports.

If I went up to 100 people in the US asked them about Allegiant Air, my guess is almost all of them would pose the question asked in the title of this post. I’ve mentioned some of their seemingly random route announcements before, and you’ve probably asked the same question. So, who the f*** IS Allegiant Air?

On the surface, these guys seem like a train wreck. They fly a couple times a week bringing small town folk to places like Las Vegas and Orlando using gas-guzzling MD-80 aircraft. That does not sound like a recipe for success, but believe it or not, these guys are on to something. In fact, even the New York Times (username required) is paying attention these days.
The airline now has 21 planes radiating from its three operational bases in Las Vegas, Orlando/Sanford, and the newest one in St Petersburg/Clearwater. This is a route map only a mother could love.

allegiant

You might wonder how an airline could fly to all those cities with only 21 planes. Well, it’s because they fly to most of them only 2 to 4 days a week. Most airlines wouldn’t dare fly a schedule like that because it doesn’t help you attract the business traveler, but Allegiant isn’t looking for the business traveler.

Start with their hubs. Vegas, Orlando, and Tampa are all big leisure destinations, so there should be decent traffic from just about anywhere in the country if you fly it twice a week. Think about it from the perspective of a local. If I live in Topeka, Kansas, I can fly to Vegas on Monday or Friday. Well, going out Friday night and coming back Monday afternoon is the perfect gambling weekend. And what are my alternatives?

Well, you have no choices locally – nobody else even flies to Topeka. So you can drive 75 miles to Kansas City and fly out or you can fly Allegiant. Plenty of people are willing to drive 75 miles though, so the key is also making sure you have low fares. Allegiant has extremely competitive low fares and that combined with convenience make them hard to beat in these smaller markets.

The obvious caveat to having low fares is making sure your costs are lower than that. Allegiant has done an excellent job of keeping costs down. While those MD80s burn a lot of fuel, they are downright cheap to acquire on the used market. And who do you think will charge more for landing fees – Topeka or Kansas City? There are some serious cost advantages to flying from these smaller airports. According to the NYT, they also keep crew costs down by having out-and-back routings so that they don’t have to pay for crew hotels or meals on the road. Crew wages are also lower. A 10 year captain will make $105 an hour whereas a 10 year captain for American makes $154 per hour on the same plane.

In addition, they’ve embraced the Ryanair model and have boosted ancillary revenues onboard. Want an assigned seat? That’ll cost you. How about a drink onboard? Fork over the cash. Oh and by the way, if you need a hotel or car rental at your destination, Allegiant will be happy to help and take a commission from the sale.

These guys are doing things right and they’re making it work profitably. If you live in a small town, they either fly there already or they’re thinking about it.

I’m actually pretty surprised this didn’t get more attention last week. On Sep 15, US officials announced they’ll require all express cargo to be screened for explosives just like checked baggage.

I’ve heard plenty of people show their concern about cargo not being screened, so why didn’t this get more attention? Well, for one reason, it’s not much of a change.

A good example of express cargo is the Continental QUICKPAK. Basically, you go up to a counter at the airport and they ship it on the next flight out to any other airport for a hefty fee. Then someone has to pick it up at the other end. So, a very small portion of total airline cargo actually goes onboard as express cargo. On top of that, most airlines already do full screening of these packages anyway.

So, this announcement doesn’t say much except that the feds are actually keeping an eye on cargo. It seems to me it’s just a matter of time before all cargo is required to be screened.


About | Directory | Shop | Awards | In the News | Ethics | Cranky Concierge
Powered by WordPress | SRS Solutions | © 2006-2012 Brett Snyder All Rights Reserved | Terms of Use | Privacy Policy

Bad Behavior has blocked 13787 access attempts in the last 7 days.